-Very Important - Please Read-

Reservation Cancelation Policy

If you cancel your reservation before November 7, 2024, you are only responsible for a $100.00 per person cancelation fee. However, you can reduce the number of nights on your reservation up until this date without incurring a cancellation fee.

If you cancel your reservation between November 7, 2024, and December 7, 2024, you will be responsible for a $100.00 per person cancelation fee and any applicable hotel penalties. This includes reducing any nights to your stay If you have travel insurance you can file a claim to get a refund based on their terms.

If you cancel your reservation or reduce the number of nights on your reservations on or after December 8, 2024, you are responsible for 100% of your reservation total, plus a $100.00 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.

Additionally, the resort will not allow the following modifications after December 8, 2024:

• Downgrading a room category
• Decreasing the number of nights on your reservation
• Removing a guest from your reservation (reducing the occupancy of your room)

This resort will not allow any changes, including name changes, to your reservation after January 8, 2025.

What can you do with your reservation between December 8, 2024, and January 8, 2025?

• Upgrade your room category, if an upgraded room category is available
• Add extra nights, if additional nights are available
• Add an additional guest 

The resort will not provide a travel or credit voucher if you arrive after your scheduled date, check out early, or do not travel on the dates selected on your reservation for any reason.

Hidden Gem Travel is not an agent of the resort and has no control over the refund policies and other rules mandated by the Resort.

If you do not purchase travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of the reservation plus the $100.00 per person cancelation fee.

If you purchased a travel insurance policy and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines minus the non-refundable premium paid to the travel insurance company, but you are still responsible for the $100.00 per person cancelation fee.

Once a reservation is booked there is a $100.00 per person cancelation fee with no regard to the reason for the cancelation. The cancelation fee applies to cancelations that result in a re-booking.

Travel Insurance

**If you have any questions about the travel insurance please call Travel Insured at 1-800-243-3174. We (Hidden Gem Travel) are not a licensed insurance company and cannot legally answer any insurance-related questions.**

Not purchasing travel protection could result in the loss of your travel money and/or require more money to correct the situation. Without protection, there is no way to recoup any costs, losses, or expenses incurred.  The price of Travel Protection is NOT included in the price of room selections and is non-refundable once purchased.

Having travel protection is definitely important and we recommend it for everyone. However, the choice to have travel protection is solely up to you, and you are welcome to purchase through any company you like.

Click here to purchase travel insurance.

When you click the link, you will need to answer a few questions about your trip, and you'll be redirected to a page with their policy plans and pricing.

The website offers plans like the "Worldwide Trip Protector" plan with optional add-ons like CFAR (Cancel for Any Reason), Optional Bed Rest to cover any quarantine expenses, and more. Travel Insured is the company we personally use and we highly recommend them for travel insurance needs.

If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase insurance no later than 21 days after you make your initial payment. CFAR is not available to NY residents.

The basic "Worldwide Trip Protector" plan which does not include CFAR can be purchased at any time, including more than 21 days after your first payment, but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or any other travel vendors. However, you can still cancel for a covered reason and potentially receive up to 100% in refunds as long as it's a covered reason.

Depending on the reason for canceling, travel insurance will cover 75-100% of your trip cancelation and many other things like medical services, trip delay, lost luggage, and more.

We strongly suggest you call and verify which policy will be best for your travel needs. You can reach an insurance agent at 1-800-243-3174.